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Shipping & Returns

All orders ship from Tampa, Florida and arrive domestically within 3-5 business days typically. We use either UPS or USPS depending on the size of your order. 

NEW 2021 SHIPPING RATES WITHIN THE CONTIGUOUS UNITED STATES
 
$10.00 to $118.99 shipping and handling is $6.99 for your total order
$119.00 & up gets FREE SHIPPING
  
SHIPPING RATES for Alaska, Hawaii, Puerto Rico, Guam, APO:
Minimum Order is $19.00 plus shipping

If you live in the non-contiguous United States and your total order adds up to:
$19.00 to $39.99 shipping and handling is $12.99 for your total order
$40.00 to $65.99 shipping and handling is $16.99 for your total order
$66.00 to $119.99 shipping and handling is $22.99 for your total order
$120.00 to $239.99 shipping and handling is $34.99 for your total order
Orders over $240.00 shipping and handling is $39.99 for your total order

INTERNATIONAL SHIPPING outside the United States:
 
SHIPPING within Canada & Mexico:
Minimum Order is $19.00 plus shipping
If you live in the Canada and your total order adds up to:

$19.00 to $59.00   shipping and handling is   $39.99 for your total order
$59.01 to $119.99 shipping and handling is   $49.99 for your total order
$120.00 to $239.99 shipping and handling is $64.99 for your total order
$240.00 to $499.99 shipping and handling is $84.99 for your total order
Orders over $500.00 shipping and handling is $129.99 for your total order
 
SHIPPING within Europe:
Minimum Order is $19.00 plus shipping
If you live in the Europe and your total order adds up to:

$19.00 to $59.00 shipping and handling is $49.99 for your total order
$59.01 to $119.99 shipping and handling is $69.99 for your total order
$120.00 to $239.99 shipping and handling is $84.99 for your total order
$240.00 to $499.99 shipping and handling is $119.99 for your total order
Orders over $500.00 shipping and handling is $139.99 for your total order
 
SHIPPING everywhere else:
Minimum Order is $19.00 plus shipping
If you live in any other country and your total order adds up to:

$19.00 to $59.00 shipping and handling is $49.99 for your total order
$59.01 to $119.99 shipping and handling is  $69.99 for your total order
$120.00 to $239.99 shipping and handling is $89.99 for your total order
$240.00 to $499.99 shipping and handling is $139.99 for your total order
Orders over $500.00 shipping and handling is $189.99 for your total order
 
 
Customs Information
Customers are sometimes charged duty and taxes by your local government. It is your responsibility to pay them if they are charged. We have no way of knowing weather or not duty and taxes will be charged as it is up to your local government.

Refused Orders
If you place an order and it comes back refused, you will be subject to a 20% restocking charge plus any shipping charges we incur to get the package back.
                                                 
Customer Returned Orders
If you return an order there will be a 20% restocking charge.
 
WEB SITE ERRORS:
If a website pricing error occurs We reserve the right to cancel orders that were ordered at the incorrect pricing and will provide a full refund. 

 

Any returns must be made within 30 days of the day you receive the package.  Mail back any unwanted/incorrect item(s) for an exchange or refund to: 

Figures Toy Company
12826 Commodity Place
Tampa, FL 33626
 
Please include a brief note instructing us what you would like us to do (refund, exchange, etc).
 
Please note: We do NOT issue call tags. Shipping fees can be refunded when the error is ours (for example: wrong item is sent) but if you simply change your mind on an item, the return shipping is not refundable.  Any returned order is subject to a 20% restocking fee.

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